Cloud image
Cloud image
Sun image
Cloud image

Help

LOG IN TROUBLESHOOTING

Are you having trouble logging in? Try the following:

  • Ensure your username/password are correct and note they are case sensitive
  • Ensure you have received notification that your account or trial account is active
  • Ensure that you are logging in via the correct link. e.g. Account Holder if you have set up the account, or Schools/Organisations links depending on which category your account falls under
  • If you are logging in via your library barcode, ensure you have visited our site via your library website or that you are currently physically within your library
  • Ensure that your I.T. staff have added our website to their 'safe' or 'white' list

FREQUENTLY ASKED QUESTIONS

Check out our FAQs page for a range of information about Story Box Library subscriptions, technical queries, user guidelines and other common queries. 

TECHNICAL ASSISTANCE

If you require technical assistance, click on our report an issue link and we'll respond as quickly as we can.

CANCELLATION PROCESS

If you want to cancel your recurring monthly or yearly subscription, you need to:

1. Log in and go to your Account Settings page by clicking on the link in the Account menu (the one with the cog icon at the top of the website)

2. The right hand column of the Account Settings page shows you the status of your subscription, and important dates such as when your last payment occurred, and when the subscription is set to renew.

3. At the bottom of the right hand column there is a button that says ‘Deactivate subscription’. Click that button.

4. On the deactivation screen you have the option to deactivate the subscription immediately, or to keep it active until the end of the payment cycle.

5. Your recurring subscription has now been deactivated and you will receive confirmation via email. Please contact us as soon as possible if you do not receive a confirmation email.

CONTACT US

If you still can't find the help you're looking for, visit our contact us page.