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Help

LOG IN TROUBLESHOOTING

Are you having trouble logging in? Try the following:

  • Ensure your username/password are correct and note they are case sensitive
  • Ensure you have received notification that your account or trial account is active
  • Ensure that you are logging in via the correct link. e.g. Account Holder if you have set up the account, or Schools/Organisations links depending on which category your account falls under
  • If you are logging in via your library barcode, ensure you have visited our site via your library website or that you are currently physically within your library
  • Ensure that your I.T. staff have added our website to their 'safe' or 'white' list

FREQUENTLY ASKED QUESTIONS

Check out our FAQs page for a range of information about Story Box Library subscriptions, technical queries, user guidelines and other common queries. 

TECHNICAL ASSISTANCE

If you require technical assistance, click on our report an issue link and we'll respond as quickly as we can.

CONTACT US

If you still can't find the help you're looking for, visit our contact us page.