Help and FAQs

LOG IN TROUBLESHOOTING

Are you having trouble logging in? Try the following:

  • Ensure you have received notification that your account or trial account is active.
  • Ensure your username/password are correct and note they are case sensitive.
  • Ensure that your IT staff have added our website to their 'safe' or 'white' list.

CANCELLATION PROCESS

If you want to cancel your recurring monthly or yearly subscription, you need to:

  1. Log in to your account settings.
  2. The right hand column of your account settings shows your subscription status and important dates, such as when your last payment occurred, and when the subscription is set to renew.
  3. At the bottom of the right hand column there is a link that says 'Cancel Subscription'. Click that link.
  4. On the deactivation screen you have the option to deactivate the subscription immediately, or to keep it active until the end of the payment cycle.
  5. Once you confirm your choice your recurring subscription will be cancelled and you will receive confirmation via email. Please contact us as soon as possible if you do not receive a confirmation email.

FREQUENTLY ASKED QUESTIONS

If you have any other questions, please check our FAQs for a range of information about Story Box Library subscriptions, technical queries, user guidelines and other common queries. 

TECHNICAL ASSISTANCE

If you require technical assistance, please report the issue and we'll respond as quickly as we can.

CONTACT US

If you still can't find the help you're looking for, you can contact us.